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2009 Nissan MURANO Steering Problems, Complaints and Defects

Issue ID	874126
Internal NHTSA #	10417865
Manufacurer	NISSAN NORTH AMERICA, INC.
Brand	NISSAN
Model	MURANO
Model Year	2009
File date	02/08/11
Component	STEERING
Product type code	VEHICLE
Description of the problem	On tuesday, august 2, 2011, i was driving on a major expressway. While trying to exit from the expressway, the steering wheel on my 2009 nissan murano locked, making it impossible for me to turn it. I was almost hit by an 18-wheel semi-trailer truck. The incident resulted in black skid/tire marks on the side of the road by my car and the truck that was trying to avoid from hitting me. Nissan's contracted towing service had to tow my vehicle into nissan's shop since the vehicle could not be driven safely after the incident. On august 3, the service advisor called to say that the problem with the steering wheel had been fixed. He indicated that the steering wheel would not turn because of a faulty serpentine belt. He said the serpentine belt was replaced, that they had test drove the vehicle before its release to me, and that the vehicle was now safe to drive. It should be noted that my nissan had previously been in nissan's shop barely a week before the august 2nd incident, on july 21st, for other defect issues which were covered by warranty. When the car was in the shop for the july repairs, the service representatives had indicated that they had done a full inspection of the vehicle. What is interesting to me is that during the full inspection, nissan did not discover anything wrong with the serpentine belt then. If the belt were wearing away, nissan should have been able to discover and disclose the wear and tear during the full inspection in late july. Even after the serpentine belt was replaced on august 3, 2011, the steering wheel is still difficult to steer. I'm not sure whether this is a manufacturing/design defect, but i think this should be looked into carefully since this is obviously a serious safety issue. If a driver is slowing down to get ready to turn but suddenly cannot turn because of a problem with the steering wheel, another vehicle traveling behind could easily hit the driver in front. This could result in a tragic accident. *tt
Vehicle Mileage at Failure	69036
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	RICHTON PARK, IL
VIN pattern	JN8AZ18W19WXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WAUAKDGU7S2117903 SHHCG7550XU002068 5HD1KBMLXEB629704 1FADP3F2XEL380127 WDB62111715228633 2HGFE4F88SH303849 1C4NJCEB1DD182966 WDB2011221G064848 KMFGA17CPEC245985 1VWBN7A39EC077755 4JGGD6BB4PA961894 W1K2231311A033563

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2009 Nissan MURANO Steering Problems, Complaints and Defects, Recalls and Failures

2009 Nissan MURANO Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?