| Issue ID | 1380743 |
| Internal NHTSA # | 10991875 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2009 |
| File date | 15/03/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I am writing regarding a recent incident with nissan that had an active recall. It is for recall number 08v521000 for the 2009 nissan murano. I contacted nissan because my vehicle was having this exact issue in that the ocs control unit had an interruption in signal between the ocs and the air bag control unit. I contacted nissan letting them know my make and model was listed in this recall and that i was having this exact issue. They told me my vin number was not included and they would not pay for it to be fixed. I am pregnant and have a toddler so had i got into an accident, that is 3 lives that would have been at risk since my airbags would not have been deployed. After requesting it to be reviewed, nissan said they would pay half of the bill, leaving me to still pay $912. 00 out of pocket. This is a safety issue, not a maintenance issue and is the exact problem and vehicle make & model that is explained in the recall. Obviously there are other models that they missed when evaluating vin numbers and others are most likely having this same issue. Nissan is refusing to pay the full amount. The nissan dealership fixing my vehicle was even fighting for me and said this should not randomly happen and agreed that nissan should pay the full amount as it was a safety issue not regular maintenance that should occur. I am extremely frustrated with nissan. If there is an active recall and you are having that exact problem with the exact make & model in the recall, it should be covered. And airbags should not just stop working for no reason without being in an accident. I have been told to reach out to you since you regulate these things. How can i submit a complaint against nissan and is there anything you can do to get involved in order to get the full amount paid? |
| Vehicle Mileage at Failure | 88000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WATERLOO, IA |
| VIN pattern | JN8AZ18W29WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |