| Issue ID | 851729 |
| Internal NHTSA # | 10394771 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2007 |
| File date | 13/11/10 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The driver's seat bracket, outside rear broke as i swing my body around to exit the car. The back of the seat fell sharply about 4" and i found myself between the pillar and the seat. I live in a mountainous county in california, and regularly travel for business (2 - 4 times per week) between 3 other counties, same topography. If this had occurred while making one of these trips the result would have been catastrophic, a head-on, roll-over, or over the cliff. Thank god this occurred in the valley, and when i was stopped. I had to have a temporary repair at a furniture repair store just to be able to drive the car. He fashioned a wooden support to keep the seat upright and strapped it beneath the seat. On getting to santa rosa, ca, i took to vehicle into nissan of santa rosa and spoke to the service department. He mentioned they see this weekly, and wanted to charge me a diagnostic fee. I balked at that, was sent to the consumer hot-line, and they wouldn't file a report until it was diagnosed at the dealership. I got them to waive the fee. Went back to the dealership had it diagnosed. They wanted to charge me over $800 dollars to fix it. Several days later i get a call from the consumer division of nissan saying they would do nothing with my claim. Of course they wouldn't if they sell an expensive part plus labor on a regular basis. Since then i have talked to several other technicians in both the santa rosa and petaluma, ca dealerships. It was confirmed this is a regular failure. I'm amazed that there have been no any fatalities, or maybe there have. The fact that nissan has not re-engineered this part, or created a mod for this fix has me questioning the integrity of nissan products. How many people have to die before they do the right thing. Is this the only complaint filed with the nhtsa? We found this problem discussed numerous places online. |
| Vehicle Mileage at Failure | 98000 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | KELSEYVILLE, CA |
| VIN pattern | JN8AZ08W67WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |