| Issue ID | 1037425 |
| Internal NHTSA # | 10562719 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2007 |
| File date | 10/12/13 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Driving down the road at 45 mph and heard a snapping noise and felt my drivers seat wobble. Was able to pull into the parking lot of my grandson's school and got out of the car and noticed that my drivers seat was titled to the left and rocking back and forth. Had the car towed to the dealership and was told that the steel frame of the seat needed to be completely replaced. Fortunately for me that i did not have an accident where i could have seriously been injured or worse yet that i injured someone else. The cost for the repair was $1450. I contacted nissan customer care who for assistance with funding of this repair and was told that seats are only warranted for 3 years and they were unwilling to provide any monetary assistance. I do not consider this as being normal wear and tear of a vehicle and am extremely disappointed that nissan is not willing to stand behind their product. I appealed this decision with nissan customer care and they are still unwilling to assist me with funding. What a shame, they have certainly lost a valued nissan customer. Checking the internet, specifically your website nhtsa, it appears that there have been an extreme large number of complaints of the murano drivers seats breaking. Why has this issue not been defined as a factory defect and a real safety issue. How many complaints will it take, to make nissan to issue a recall. Someone needs to do something and am hoping that nhtsa will do an investigation and force nissan to take this issue seriously. A car with only 69 thousand miles on it and 7 years old should not need a drivers seat replaced unless involved in an accident. Hope to hear something favorable in the near future. Not that this matter, but i am a senior us citizen and i do not intend to be treated in this manner, nor should anyone else. Please help |
| Vehicle Mileage at Failure | 68924 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUMFRIES, VA |
| VIN pattern | JN8AZ08W77WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |