| Issue ID | 834238 |
| Internal NHTSA # | 10371968 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2007 |
| File date | 05/12/10 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | Seal on nissan murano 2007 with 77,000 miles malfunctioned/exploded causing oil to leak damaging the transfer case. Both my mechanic and the service area of the dealership mentioned that they had not seen anything like this. Dealership came back with a quote of about $4,500; car is not under warranty. I told them not to service it at this time; that was unacceptable and should not happen on a 3 year car despite the mileage; nissan guarantees 100,000. I took my case to the cooperate office in tennessee where they set up file. Valerie, the regional specialist contacted me within about a week and explained that since it was no longer under warranty they would not offer any assistance with the cost. I explained that whether it was under warranty or not was not the issue; the problem is that nissan has know about this for quite some time and decided not to do anything about it; i. E. Recall the car. Valerie was extremely rude and unprofessional and quite belligerent. As i tried to get a manager she would not cooperate. I have retained a lawyer and i am also considering filing under the lemon law. Nissan knew about the problem; has no concern of the safety of their vehicle and/or the consumer. I would appreciate it if you would research. There are a number of complaints that i have already found related to the transfer case. Thank you in advance for your assistance. |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | JN8AZ08WX7WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |