| Issue ID | 803580 |
| Internal NHTSA # | 10344584 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2005 |
| File date | 18/05/10 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I own a 2005 nissan murano that i bought used from carmax in 2007. I have had regular service performed by an asce certified mechanic since then. On 5/18/10 at less than 45k mi, the base of my driver seat suddenly broke one morning when i got into the car (parked in my garage). I weigh <120 lbs and was stunned. It was an obvious safety issue that could have resulted in serious injury, so i had it repaired immediately (5/20) through my regular mechanic. Total cost was $942. 66 ($742. 08 for the part & $127. 50 for labor). I was extremely upset about being forced to pay so much for something beyond my control. Everyone agreed that it should never have happened, even my local nissan dealership. The dealership confirmed it was classified as a mechanical defect, checked recalls (none), and suggested i call nissan consumer affairs specifically to request goodwill assistance (compensation for repairs). They said since i had the repair done at an asce certified mechanic, the request should be fine. Nissan consumer affairs took my info & and established a case #6838133 on 6/9/10. I was assured i would be contacted by a regional specialist w/n 24 hours. When i did not receive a return call, i placed 5 more calls over the next several weeks. All assured me they were urgently requesting the regional specialist/supervisor to contact me. I re-contacted my local nissan dealership at that point, who then attempted to call on my behalf and seek assistance through their area representative. After the 7th call, ms. Jimenez (rude) called back to explain that nissan |
| Vehicle Mileage at Failure | 44490 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRESNO, CA |
| VIN pattern | JN8AZ08T95WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |