| Issue ID | 787396 |
| Internal NHTSA # | 10328175 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2005 |
| File date | 05/01/09 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Approximately 15 months ago, our drivers side seat broke underneath the seat causing the seat to lean to the left against the drivers side door. I took the seat out to see what had happened and found the metal frame support bar underneath the seat had snapped. We called the dealer and they told us to bring it in and it could cost upwards of $500 initially. I decided to fix the seat myself and re-weld the metal. I contacted nissan to see if they would do anything feeling that this is a huge safety concern being that the seat is part of the restraint system and they told me to take it to the dealer which i did, then, to have the dealer contact them. The dealer charged me $107 to take the seat out look at it, print off some papers and put it back in the car. Nissan then contacted me and denied any accountability for the defect, told me i was over warranty and furthermore that i voided the warranty when i fixed my own seat. I am outraged that there has not been a recall on such an important part of the car! As i check with parts people or even do research online about this problem it's clearly evident that this is a major problem with this car and everyone knows it. I have fixed this seat 3 times over the past 15 months and i am fed up with it. Nissan wants $1000 to fix this. I think that sucks and they should be standing by their product and fixing it like a real reputable company would. The website i read several stories on was carcomplaints. Com. Can you help? |
| Vehicle Mileage at Failure | 59000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTH JORDAN, UT |
| VIN pattern | JN8AZ08W65WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |