| Issue ID | 763382 |
| Internal NHTSA # | 10307501 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2005 |
| File date | 29/01/10 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | My 2005 nissan murano sl awd broke the driver's seat support bracket while driving on a clear, dry paved road in january 2010. The driver's seat rocked forward and backward slightly after i heard a snap. The next day i checked out the driver's seat while no one was sitting in it and noticed that the seat now rocks significantly forward and back and a metal bracket under the seat had broken. I called my local nissan dealership who got me in the next business day. The dealership quoted me $450 to make the repair saying they had to replace one of the two driver's seat lift assemblies and they had the part in stock. My murano has 78k miles on it and is beyond the extended warranty that we had purchased. I bought my murano from this dealership at 50k miles and have brought it back to them for every kind of service at the proper service intervals. Because we had followed all the dealership's recommendations in the past for repairs and had done all the needed services, and this seat issue was not something that i could have prevented or otherwise been held accountable for causing (i am an average weight woman), i called nissan's customer service line and spoke to a customer service rep. After explaining this safety issue and the fact that this seat is tied into the air-bag system and asking for some goodwill on this safety defect, i was denied. I asked for just a parts goodwill and was still denied. After reviewing my service statement from the dealership, the service technician noted that he replaced the driver's side front seat lift assembly "per bulletin." i looked online and found that nissan has a technical service bulletin (reference number ntb05-043c) that was issued march 29, 2007 about this very issue. Further online investigation noted that many people have apparently had this same issue, but at much lower mileage. I am furious that nissan has a known safety issue and refused to cover it. |
| Vehicle Mileage at Failure | 78993 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALTON, NH |
| VIN pattern | JN8AZ08W75WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |