| Issue ID | 900502 |
| Internal NHTSA # | 10442649 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2005 |
| File date | 17/11/08 |
| Component | POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) |
| Product type code | VEHICLE |
| Description of the problem | I am writing to inform you of my problems occurring with my 2005 nissan murano sl vin# [xxx]. I purchased my car from your dealership in 2005 and have gone for all of my service needs to your facility. There have been 3 different instances in which i have taken my car into your service department for issues/problems with the transfer case / cvt unit. Today january 5,2012, i called nissan services regarding the same issue again with my transfer case and was informed to bring it into your service department. I brought the car in and informed the front desk of the problem. Four hours later, i was informed that yes the transfer case was cracked but it would not be repaired because it was not the same problem from before and because i was out of warranty. I have 3 separate service orders from the other repairs from your department that clearly state what the issue/problem was "the transfer case was replaced due to damage". I have been a loyal customer for the past 7 years and am disappointed in the service received regarding a known ongoing issue with the cvt / transfer case of the murano, and feel that this problem should be covered and resolved at no cost to me. Attached please find the 3 service order numbers i am referring to regarding repairs to the cvt / transfer case 11/17/08 - nics129368 5/14/09 - 6004693-1 10/28/10 - 6026212-3. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 39934 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | YONKERS, NY |
| VIN pattern | JN8AZ08WX5WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |