| Issue ID | 897501 |
| Internal NHTSA # | 10440292 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | MAXIMA |
| Model Year | 2004 |
| File date | 23/09/11 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | My complaint is not about a part failing, but in nissan's response to replace a part. My 2004 nissan maxima was involved in a collision where the side airbag deployed. In the repair work, the airbag module needs to be replaced (ordered). The part was ordered on oct. 12, 2011 and after more than two months of the part being ordered, the part has still not been produced by nissan. First i was told it was a back-order issue, but then i lost my patience after 2 months and called nissan corporate, i was told that it is a component distribution issue, which tells me absolutely (wait for it) nothing. The most frustrating thing for me is that i am being told that the delivery of the part is indefinite, so my car sits at the collision shop basically in limbo. I have researched and cannot find any recall information for my vehicle relating to this part. From what i have been able to gather, there seems to be an issue with the testing of the part, therefore the part is not being produced. In my opinion this is discreetly being kept quiet and disguised as a back-order issue by nissan. I see recall issues for this part for the altimas, but not the maximas. It seems like this is a bigger issue than nissan is willing to acknowledge. I am trying to find all avenues to make this complaint about this matter and hope that it registers. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOSTON, MA |
| VIN pattern | 1N4BA41E04CXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |