| Issue ID | 1307979 |
| Internal NHTSA # | 10895085 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | LEAF |
| Model Year | 2013 |
| File date | 28/07/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | After receiving a recall notice, i made an appointment at nalley nissan of chamblee, ga to have the occupant classification system (recall 16v-244) recall repair made in my leaf. I made the appointment for july 28, 2016, after being told the part for the repair would be available for me then. On july 28, 2016, i picked up my car from the dealership, and was told that the recall service had been successfully performed. However, 2 indicator lights on the dash board related to the airbag problem were still flashing. On july 29, 2016, i called nalley nissan to complain that the lights were still flashing and to ask why i was assured the recall service had been performed, if it had not; i was assured that someone would call me back to explain or schedule supplemental service of my car. However, no one ever called back. Subsequently, i received a survey by email asking about my service experience, which i completed with negative feedback. During the week of august 1, a woman called in response to my survey and made an appointment for me to drop off the car for the airbag recall service today, august 11. After dropping off my car today, i was informed by the service department that they once again do not have the parts. I was also told that on 7/28, they performed a different recall service, not the airbag. I have been told repeatedly that the airbag fault is "not a safety issue." i have asked for information about what the fault does (does the airbag always inflate? Never? Which one?), but received only contradictory information. I have two children, aged 10 and 12, who weigh under 100 lbs. If the airbag always deploys, i would put an adult in front. If the airbag never deploys, i would put a child in front if needed and scoot the seat all the way back. I feel that nissan is not making repair parts and information available to me and that it is a big safety issue. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUNWOODY, GA |
| VIN pattern | 1N4AZ0CP2DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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