| Issue ID | 1382358 |
| Internal NHTSA # | 10993124 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2014 |
| File date | 12/05/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Purchased 2014 nissan altima sl 11/5/2016 69,500 miles from nissan dealer bourne ma. Car in for d/s front headlamp assembly replacement and transmission revving rpm complaint issue on 11/10/2016 while still under 60-day/2500mi warranty. Picked up venicle and told by nissan service dept that "couldnt find anything wrong and that is just how the cvt works". Additionally, there is a reprogramming service bulletin issued by nissan on dec 6 2016 regarding cvt transmission. I was never notified. On may 12, 2017 77,800 transmission fails completely while in motion on a rural state road at 40mph, same symptoms as 11/10/2016 complaint with no cel or warning lights on interior dash 165 miles from home. Call dealer and ask them what they plan to do and told "that is on your dime since you did not purchase extended warranty." call closest nissan dealer service dept and told they cannot even diagnose the problem for 10 business days so car is towed to garage of contractor assigned by nissan security plus protection plan j&j auto. J&j auto diagnoses vehicle as having total valve body failure using computer codes from vehicle and reaffirming diagnosis with nissan. I authorize a new nissan transmission to be ordered for vehicle. Contact nissan customer service and told they will not reimburse me for costs of transmission replacement and "you need to just leave the car at a nissan service dept and we will look into it." refuse to intervene with selling dealership or make a referral and appointment at a dealer service location to have car repaired in a timely fashion. This is monday may 14. Transmission is removed and replaced at j&j auto. Pick car up on may 26, 2016 following reprogramming and flashing of new transmission at nissan dealer in keene, nh. |
| Vehicle Mileage at Failure | 77800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANDWICH, MA |
| VIN pattern | 1N4AL3AP1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |