| Issue ID | 1415001 |
| Internal NHTSA # | 11034386 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2013 |
| File date | 01/10/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I cannot open my driver side door using the inside door handle. I pull on the handle & it moves but nothing happens. The only way i can exit the vehicle is to down the window and pull the outside handle (hurts the arthritis in my shoulder) or crawl over the middle storage compartment to the passenger side door. This situation is definitely not a safe situation if quick exit from the vehicle is needed in an emergency. What would a person with disabilities or senior do? From what i've read online the door handle assembly inside the door was poorly made using a plastic part that wears out quickly. This appears to be a very common problem and across several nissan models according to a dealer service advisor. The dealer, charleston nissan, wants $180, parts and labor, to replace. I called 1-800-nissan1 on 10/18/2017 to see if they would stand behind and cover a defective part but they showed no interest at all and declined. |
| Vehicle Mileage at Failure | 29000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLESTON, SC |
| VIN pattern | 1N4AL3AP9DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |