| Issue ID | 1068937 |
| Internal NHTSA # | 10593324 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2013 |
| File date | 03/08/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | My cvt transmission problem was at 900-miles took to dealer wilkes nissan in wilkesboro,nc like 8-times and 2-times to another. Cvt would shudder at highway speeds. Wilkes nissan said that was normal in one sentence,then in the next say they could not get it to duplicate. After several attempts to get it fixed the service manager [xxx] was walking out in the service bay and was telling me as my girlfriend was hearing this that "nissan knows that this is a problem,but doesn't have a fix for this and that they should have never let that out of the factory like that" while he was saying this a employee had walked by and overheard this. And he was shortly fired afterwards? They took my car in and had it for like 2-days and put a 124-miles on my car,i had explained that he didn't need to do that just take off get up to highway speeds and slow down then take off,it will start to shudder. I came down and got the service manager [xxx] and the tech rode with me and i got it to shudder inside of 15-minutes with them with me. We got back to the dealership and within 15-minutes [xxx] service manger said "we just got a technical service bulletin in october 2013 in which was a lie. I found out a technical service bulletin was issued on june 13th 2013 for a "cvt clutch engagement shudder" & [xxx] looked mad when we got back from the test drive. They decided to replace the torque converter and had my car for 16-days,when i returned to pick up the car,the wilkes nissan dealership said that everything was fine and within 11-miles they car started shuddering again at slow speeds as well as highway speeds. I was got so sick from all the arguing that i went into the hospital in december 2013 for 5-days. I had the problem and was sick for months so when i started to feel better. I took the car down to wilkes and they said nissan refused to work on my car even though under warranty. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 9500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOONE, NC |
| VIN pattern | 1N4BL3AP6DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
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