| Issue ID | 1391091 |
| Internal NHTSA # | 11004653 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2013 |
| File date | 12/04/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | My airbags in my car are non-functional. The red and yellow airbag lights are on for the duration of any trip in the car. The sensor that is supposed to detect an adult in the passenger seat does not function so the passenger airbag is always off -attachment 1. I went to the deacon jones nissan dealership in goldsboro nc on 4-12-17 for the recall on this issue. The "reprogramming" that was done was ineffective. This was not reported to me. I returned to the dealership on 7-6-17 to get the issue addressed. I was told that my car had no recalls outstanding and i would need to pay out of pocket to get the airbag control unit replaced. Instead i elected to call nissan to see if they could offer an explanation or remedy the problem. I called and spoke with [xxx] agentid: [xxx]. He created a case and sent it to their repair specialists. Today, 7-11-17 i spoke with [xxx] the case manager. He informed me that nissan would not be replacing the defective airbag control unit and that i would need to pay to have it replaced out of pocket. My concerns are: 1. Nissan isn't taking their customers safety seriously. Some people would simply not be able to pay to have this defective unit replaced and could suffer injury as a result. 2. The airbag control unit (if i replaced it out of pocket) would fail again. 3. The airbag unit reprogramming has been ineffective on other cars and doesn't seem to address the issue. Similar to the hood latch issue which required 3 recalls to address. Http://blog. Caranddriver. Com/nissan-recalls-altima-for-third-time-to-fix-hood-latches/ attachment 2 = second trip to dealership attachment 3 = recall sheet attachment 4 = notes of conversations with nissan attachment 5 = pdf of my vin number form nthsa website this is the air bag control unit recall information from nissan. Http://www. Coylenissan. Com/recall. Html information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 66584 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLAYTON, NC |
| VIN pattern | 1N4AL3AP4DNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |