| Issue ID | 935134 |
| Internal NHTSA # | 10470271 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2011 |
| File date | 08/06/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | When driver attempted to start vehicle, all warning lights came on, all interior lights and headlamps & running lights came on, and vehicle became totally unresponsive, stranding driver & running down battery due to inability to turn any lights off or turn vehicle off. No controls related to electrical system were controllable. Some examples include: 1. Power door lock switches did not function (no effect from pressing). 2. Power window switches did not function (no effect from pressing). 3. Pressing the vehicle power / ignition button (modern equivalent of starting key switch) did not have any effect, whether short or long duration presses were used, and regardless of delay between key presses. 4. Headlights & running lights were on regardless of the switch position of the headlight control switch. This resulted in the driver being stranded. Because the vehicle's lighting would not turn off, the battery ran down, disabling the vehicle further. Vehicle was towed to a nissan dealer. Nissan serviceman initially refused to write the customer problem description as per the customer description of the problem. Later, customer called back to the dealership to request the customer description include specific and correct information already provided by the customer such as vehicle was "completely unresponsive while all the warning light came [remained turned] on the vehicle. Doors would not lock or unlock.", the dealer reported that the service technician found tsb ntb12-041. Dealer record reads: "reprogrammed [sic] bcm update as per tsb. Vehicle is now operating as designed [sic] after update." vehicle has functioned normally since. |
| Vehicle Mileage at Failure | 10440 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | IRVINE, CA |
| VIN pattern | 1N4AL2AP5BNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |