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2009 Nissan ALTIMA Visibility Wiper Problems, Complaints and Defects

Issue ID	1105432
Internal NHTSA #	10629748
Manufacurer	Nissan North America, Inc.
Brand	NISSAN
Model	ALTIMA
Model Year	2009
File date	04/09/12
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	In february 2009 i purchased a new 2009 nissan altima. The purchase was made at maroone nissan (now autonation) of pembroke pines, florida. The vehicle was a gift to my teenage daughter. The dashboard is melting causing a dangerous glare, and making it hazardous to drive. The issue of the melting dashboard started in about september of 2012 while my daughter was away at college. The melting dashboard caused a shiny glare in the windshield making it difficult to see. She put a blanket on the dashboard so she could see out the windshield. In august 2013 when she was home from college she brought the melting dashboard to the attention of nissan autonation in pembroke pines, florida. The vehicle had 25,390 miles at that time. We have an invoice documenting this complaint. My daughter was told by the service manager to contact nissan directly about the issue. Because she was uncertain what to do and was returning to college, the concern was not addressed. On january 18, 2014, after seeing how bad the dashboard was myself; i brought the vehicle back to autonation and spoke with the customer care manager. He indicated that our dashboard was the worst he had ever seen. He gave us the number to contact nissan directly and initiate a case. I made contact with nissan by calling 800-nissan-1 number and initiated a case. Unfortunately, on january 22, 2014, i received an unfavorable response from nissan, who denied the claim, without ever having seen the vehicle or asking for photos. I asked nissan what appeal options might be available to me and the company indicated there were none. I find it challenging to believe that nissan would not stand behind their vehicles, particularly when there is knowledge that a wide-spread safety hazard exists with a particular model. This specific nissan altima's dashboard started melting in less than four years.
Vehicle Mileage at Failure	17100
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	COOPER CITY, FL
VIN pattern	1N4AL21E59NXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

HU3YYD1A7S0006440 3AKJHHDV4PSUD9687 VF1KA040520401573 1FTEW1EG4GFB66769 KNAPC8117B7026081 KNACC81GFL5033661 SHHFK7H60LU403552 WBAAK510909735630 WP1AG2952JLB63516 2HGFC1F38HH630124 3N6CM0KN6HK703632 3GNCJ7CE2GL167510

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2009 Nissan ALTIMA Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2009 Nissan ALTIMA Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?