| Issue ID | 1171641 |
| Internal NHTSA # | 10702945 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 26/02/15 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | While driving on interstate, sun roof glass came out of roof. There is a recall on sun roof glass due to shoddy, improper installation. Contacted sun roof company about recall, filed a claim, was told that it would be fixed in a convenient and timely manner. They gave me their installers contact info and instructed me to contact them with some info and they( the installer) would handle the rest. When i contacted the installer i was told rather rudely that i was not to call them(installer), that they were very busy, and would get the info from the company(webasto) and contact me when they received the parts. After a week or so, i contacted webasto again to see if i could have an installer in my city to repair the glass due to the time it was taking and the fact that their installer was not in a convenient location. At first i was told yes, i would just have to get a one time authorization for the installer i chose. My installer followed the instructions given, then after about four days of no return call about the authorization, i contacted webasto again and was told they were refusing to o. K. My installer, and insisting that i use their installer even at the cost of it being done in a timely manner or at my convenience. Still have not heard from anyone to date. Today's date being 3/31/15. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLARKSVILLE, TN |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |