| Issue ID | 1336122 |
| Internal NHTSA # | 10927520 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 21/11/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Drove my 2009 altima to local nissan dealership for an evap canister ses light issue. Got out of the car to get early bird paperwork and car would not restart when i returned to it. The service advisor advised that the steering lock mechanism would have to be replaced. My receipt for the steering lock mechanism alone shows a charge of $1110. 78. Filed a complaint with nissan usa that same day and was given a case number (24724130). I was told it would have to be handled by the regional office and to expect a call nlt 11/22/16 by cob. Received a call from shonecia at 12:32pm on 11/22. The call was basically to inform me that because they had originally extended the warranty on the issue and it had ended they were not responsible for the repairs. When i protested that this is a safety issue, she just repeated the previous comments along with the fact that they only acknowledge maintenance receipts from "certified nissan-trained service departments" when considering how to handle repair reimbursements. My understanding is that even though they know this is a defect in the car, they have no intention of doing more that the previously mention warranty extension. I stressed that this really is a safety issue because there was absolutely no warning--not a light, not a whisper, not a shout-out--absolutely nothing! I told her my only silver-lining to yesterday was that it happened at the dealership and not out in the middle of nowhere. Pretty sure she didn't care and neither does nissan. I did advise her that i would be filing a complaint with you and my state attorney general. |
| Vehicle Mileage at Failure | 76287 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | THEODORE, AL |
| VIN pattern | 1N4AL21E29NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |