| Issue ID | 1326211 |
| Internal NHTSA # | 10915994 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 09/10/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Nissan altima steering lock issue i called nissan customer service on monday (oct. 9) and explain that my car did not start. I already knew what the issue is, since it is written in nissan booklet(the symbol that on dashboard) they told me to go to nissan shop, and we will see what we can go to resolve the issue. So i was thinking they will cover or partially cover the cost to fix the problem. On thursday(oct. 13) i am getting phone call from corporate office and they give me the whole speech. So basically they told me, you need to fix it yourself. The guy name rod give me excuse that i am not loyal customer, since last time i went to nissan service was 2 years. But i try to explain that i have my own mechanic in different body shop and you are welcome to call him and get my history of taking care of my car. Plus pep boys can pull my history as well. But i was not sure what loyal to nissan has to do with defective part. So bottom line i need to pay $1007 or i am without car. Rod told me if you would go more often to nissan service, they would catch the problem earlier, not sure how. I told him there are at least 3 ways to get in touch with me and most of the customers by phone, email, text message, and mailing address. No one letter came, so how any of us with this problem should know about steering lock recalled. So we are little people, can't really fight with such a big corporation like nissan, unless government can get involved with this problem. It is clearly nissan fault that steering assembly is malfunction |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHILADELPHIA, PA |
| VIN pattern | 1N4AL21E09NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |