| Issue ID | 1265865 |
| Internal NHTSA # | 10839570 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 28/02/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My 2009 nissan altima would not start on sunday so i had to get it towed. I soon learned from a nissan mechanic that the [electronic steering lock] is malfunctioned, which meant my car would not recognize my smart key, even when inserting it into it's respective slot (plan b). How is the nhtsa letting consumers drive a car that won't start at any moment and even plan b that the manufacture installed doesn't even work? I could have been stranded in the middle of nowhere which is a huge safety concern. Worse, i could have been driving and then loose control of the vehicle. Above that, i was told that nissan did not need to proactively let their customers know about the issue because it fell under a 'warranty issue'. I don't get it. I didn't cause this issue, nor does it fall under the normal circumstances of typical wear, tear, or replacement like battery, tires, etc. How is it fair to make me, nissan's consumer, pay $1000+ dollars for something i did not cause? For a malfunctioned piece that was installed on my nissan altima that was ultimately put in a warranty? With having a warranty, nissan has admitted their equipment was sold malfunctioned, so how is there not a recall about it? To put the cherry on top of the cake, the rep (which i asked for permission to post), said that "vehicles are man made - they aren't made perfect". So meaning, their own reps are acknowledging they don't have high-quality products. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTE, NC |
| VIN pattern | 1N4AL21E89NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |