| Issue ID | 1249355 |
| Internal NHTSA # | 10816827 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 26/12/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | On 12/26/15 i received a phone call from my mother stating that my 2009 nissan altima would not start and the intelligent key icon appeared on the dashboard. After she replaced the battery in the key fob to still only find out that the car still wont start. I contacted my local nissan dealership for them to tow my car to their location. Once my car was towed and they inspected my vehicle i was told that the problem was the steering unit control lock. After doing some research i found that this was a common problem for all 2009 nissan altima and this particular part was replaced in all 2010 altima. Furthermore, there was an extended warranty issued for 8 years unlimited mileage which expired on 9/25/15 for 2009 nissan altima for the same problem. So, when i asked the dealer about this they told me that i was out of the parameters and it will cost me $951 + tax. So, immediately i became upset i asked the dealer why i wasn't informed of this information when my car is regularly serviced at nissan. They told me that sometimes the consumer is not informed. As a customer who is at nissan several times a year and every 2-3 months for routine oil changes i think i should have been informed of the extended warranty. I followed up with nissan consumer affairs and filed a claimed and was told it takes three days for them to make a decision regarding paying for my vehicle to be fixed. It has only been 24 hours since i spoke with nissan and i am waiting for a decision to be made. I believe that this unfair to the consumer if the information was never given to the consumer via the dealer and you have service records to prove it. What i also found out from nissan consumer affairs is if you aren't the original owner of the vehicle you will not receive notification unless the dealer tells you about it. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHILADELPHIA, PA |
| VIN pattern | 1N4AL21E79NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |