| Issue ID | 1153035 |
| Internal NHTSA # | 10679600 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 14/01/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My 2009 nissan altima did not start. My car was towed to the bay ridge nissan dealer. I was told that i had a steering column lock problem. They said that i might have a warranty but it was most likely expired. If i was to do other work on the car, they could make a pitch to the manufacturer to cover the steering column lock cost. To make a long story short, they told me that i had other problems, control arm, wheel alignment and service maintenance and i need to get it fix which total over $900. The warranty to fix the steering column lock would only apply if i was to agree to do this other "needed" work. The bay ridge nissan advisor told me that i would have to pay the full charge of the steering column lock $966. 63 if i did not agree to do the other work. At the time this happened, i did not know that i had an extended warranty. I did not find out until after the car was fixed and a second problem developed. They took full advantage of my situation to sell me services i didn't need. I'm very angry about this. If anyone knows of a good lawyer, please let me know. The manufacturer should have informed their customers about the extended warranty and dealers should be honoring the extended warranty, not taking advantage of customer's bad situation to make a profit. I will never buy another nissan vehicle again. I contacted the nissan consumer affairs too and they turned a blind eye, saying that they "resolved" the problem. They would not give me a refund and said they spoke to the dealer. This is their idea of "resolved". This is totally not acceptable. No one is taking responsibility for this dishonesty, not the manufacturer, not the dealer, not even the nissan consumer affairs bureau. They are the worst car company ever with zero accountability for their defects. I hope no one will have to die before they decide to recall this defect. |
| Vehicle Mileage at Failure | 40395 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, NY |
| VIN pattern | 1N4AL24E39CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |