| Issue ID | 1227727 |
| Internal NHTSA # | 10805810 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 23/09/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My 2009 nissan altima had a defective electronic steering lock unit that rendered the vehicle unsafe and unreliable for my wife as driver and her passengers. She had to get stranded and have it towed before the third dealer we saw about the problem could diagnose the root cause. She was in an unsafe location three hours from where i was located when the part malfunctioned and feared for her safety. The service advisor said this model has had several issues in its history with this particular part to the point that nissan extend the original warranty until april of 2015 - all according to a service advisor at the third dealership i went to. When malfunctioning, this unit renders the vehicle absolutely motionless and presents an immediate unsafe and hazardous situation to the driver and all passengers. The dealer suggested i contact nissan consumer affairs which i did and spoke with a representative in franklin, tennessee, who denied my request for reimbursement of the cost of the part. I did not request total reimbursement and thought we could work this out in good faith, but to no avail and my gesture was dismissed. Nissan knows this part is defective and even extended the original warranty. According to the service advisor, there have been problems with this part and it should be recalled nationwide on all applicable vehicles. This may be the reason why nissan extended the original warranty on this particular part because they knew it was defective and problematic. I believe that nissan should replace the part on the altima models affected at no charge to the owner because they know and are aware that the component part is has a history of being defective, unsafe, and unreliable. |
| Vehicle Mileage at Failure | 93912 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | ROUND ROCK, TX |
| VIN pattern | 1N4AL21E79NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |