| Issue ID | 1036546 |
| Internal NHTSA # | 10562134 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ALTIMA |
| Model Year | 2009 |
| File date | 24/01/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Car had been showing the intelligent key warning light for a few days, but just thought the fob needed new battery. About a week later the car wouldn't start and lit up "lock" above the push start button. Tried replacing the battery in the fob, stuck the fob into the little port hole, and nothing. Looked in the manual and it said it could be a malfunction of the electrical steering lock system or the intelligent key system. Called nissan dealership and told me to try everything i had already tried to get it to start. They said it was the electrical steering lock system (which a lot of people have had the same problem) and i needed to bring it in. Said there was a recall they extended the warranty on this part and they would fix it for no charge (why didn't i get a letter or something about this "recall?"). They would send a wrecker to come get it for a fee of course, so instead borrowed someone's trailer and hauled it up to the dealership (which is 50 miles from where i live). (fyi:to get it out of park into neutral, there's a thing you pop off next to the shifter and you have to push something down into that hole.) once we got it to the dealership, they had no ramps we could use to get the car off the trailer so we had to use flimsy four-wheeler ramps we had. They called me after having my car there about an hour and a half just to tell me that they would have to order the part and i would have to leave the car there for up to a week. This was on tuesday and i had called that previous friday, so they knew what the problem was and had my vin number. I don't understand why they couldn't have ordered the part after i called that friday. I asked if they had a loaner car i could drive until i got my car back, they said all the loaner cars were out (which means they're working on a lot of vehicles). All in all, i'm pretty ticked off at nissan. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WALDRON, AR |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |