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2017 Newmar DUTCH STAR Unknown Or Other Problems, Complaints and Defects

Issue ID	1712375
Internal NHTSA #	11384355
Manufacurer	Newmar Corporation
Brand	NEWMAR
Model	DUTCH STAR
Model Year	2017
File date	25/11/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I own a 2017 newmar dutch star motor home on a freightliner chassis. The diesel exhaust fluid (def) sensor (def head) has failed twice. The first failed at 14,795 miles and was replaced on 9/24/18. That head lasted another 15,000 miles and failed at 31,218 and was replaced on 11/25/2020. Each head lasted about 15,000 miles or 2 years. The part is made by shaw development which has not answered repeated attempts for information. As part of the emissions system, freightliner has replaced both heads under the 5 year federally mandated warranty on emission systems. Cummins (which makes the engine) also is involved in emissions. The three seem to pass the buck from one to the other leaving the consumer to deal with the safety issue of derating and cost after the warranty. When def sensors fail, the engine can go into derate which is 5 mph. This problem is leaving many large diesel engine owned vehicles stranded, from motorhomes to large over the road trucks. I believe they are now on generation 6 def head, and failures continue to be common. Shaw development refuses to take calls or emails requesting information regarding this problem. There are numerous online posts of similar issues and those involved in the repair business tell me this is a very common failure. My understanding is that def sensors measure def concentration per regulations passed by the epa in 2016. The problem is that shaw development has not developed an adequate tool to follow this regulation which is causing safety issues and expense to consumers.
Vehicle Mileage at Failure	15000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MIAMI, FL
VIN pattern	4UZFCHCY3HCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MRHFE1650NP030184 WV2ZZZ70Z3H120461 JTDJV183500165536 WBABM110X0JG87273 VSSZZZK14PP029363 1C4HJXLG3JW293926 YV2RT60AXLA864584 U5YPV81AGPL187584 WDC2533422F273017 5UXFF03509LJ97858 LMGJU3G81R1045617 MRHCR2640DP105568

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2017 Newmar DUTCH STAR Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2017 Newmar DUTCH STAR Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?