| Issue ID | 1118090 |
| Internal NHTSA # | 10641517 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2010 |
| File date | 13/03/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | See below from: tier 1 email - crcfmc [mailto:crcfmc@ford. Com] sent: thursday, march 20, 2014 8:57 am to: [xxx] ct: re: vehicle service issues crm:01660000000018 hello[xxx] my name is [xxx], i am from ford`s customer relationship center (crc). I have reviewed your email regarding the concerns on your 2010 mountaineer. I apologize for any inconvenience this has caused. Ford motor company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs. Thank you for contacting ford motor company. We are sorry that we were not able to meet your expectations. Sincerely, [xxx] custtomer relationship center ford motor company from: generic - crc contact received: 3/18/2014 5:45 pm to: tier 1 email - crcfmc subject: vehicle service issues what is your vehicle sales or service issue?:the vehicles brakes started locking up while driving. The cause was due to a defective wheel bearing that caused the antilock brake sensor to malfunction creating an extremely dangerous driving scenario what action has your dealer taken to address the issue?:n/a what assistance are you seeking from ford motor company?:reimbursement for defective repairs are you the owner of the vehicle :yes mileage : 38000 where is your vehicle now : inpossession have you contacted the dealer :no information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREAT FALLS, VA |
| VIN pattern | 4M2EN4JE1AUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |