| Issue ID | 844381 |
| Internal NHTSA # | 10382797 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 24/03/08 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | I have two complaints involving the back liftgate on my 2004 mercury mountaineer. In 2008, with approx 45k miles on it, a crack developed above and below the emblem on the liftgate (like several others i've noticed on this website). The dealer didn't even look at it but said they were aware of the problem and it would cost me $500 for a new liftgate! I declined at that time. More recently, the back window hinges broke and my wife was there to catch it. She spoke to the dealer and there was no recall for it and, once again they wanted to sell a new hatch to us for over $1000 including parts and labor. We took it to our local body shop and they fixed it for $183 and got the new hinges directly from the mercury dealer we spoke to earlier. These items should have been recalled and people reimbursed for their expenses relating to getting them fixed on their own. I cannot bring myself to buy another ford product if they don't accept responsibility for their defects. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST DES MOINES, IA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |