| Issue ID | 950087 |
| Internal NHTSA # | 10483738 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 21/09/05 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 mercury mountaineer. The contact stated that she was opening the rear door when the rear lift gate window fractured and dropped on the contact's head. The vehicle was taken to the dealer where the technician advised that the hinges from the lift gate needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. The vehicle was repaired. The approximate failure mileage was 25,000 and the current mileage was 120,000. Updated 05/08/13*lj the consumer stated only the lift gate hinges were repaired. The hydraulic lift would not raise fully. The crack around the mercury medallion was not repaired. *js |
| Vehicle Mileage at Failure | 25000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | CITRUS HEIGHTS, CA |
| VIN pattern | 4M2DU86W84ZXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/05/05 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CARMAX |
| Dealer's telephone number | |
| Dealer's city | ROSEVILLE |
| Dealer's state code | CA |
| Dealer's ZIP code |