| Issue ID | 1006441 |
| Internal NHTSA # | 10537460 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 08/08/13 |
| Component | STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS |
| Product type code | VEHICLE |
| Description of the problem | Rear glass tail gate hatch hinge - the hinge pin was coming out through the pot metal casting. Every time i opened it wore a bit more. Hinge was twisted - glass hung down out of position. I was afraid it would fail on the road and injure a car behind me. I bought a new dealer hinge and installed it myself. Parts and service people at dealer neglected to tell me to disconnect the gas cylinders. With tailgate closed gas cylinders are not visible. I removed the bad hinge in preparation to install new. It was a wrestling match as the cylinder was trying to force the glass out and down which twisted the other hinge. Now that other hinges pin is breaking through the pot metal. It took two of us to wrestle the cylinder and get the new hinge in place. To be safe i'm just not going to use the hatch. |
| Vehicle Mileage at Failure | 141500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MINNEAPOLIS, MN |
| VIN pattern | 4M2ZU86K54UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |