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2004 Mercury MOUNTAINEER Structure Body Hatchback Liftgate Hinge And A Problems, Complaints and Defects

Issue ID	1064897
Internal NHTSA #	10587611
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MOUNTAINEER
Model Year	2004
File date	07/05/14
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A
Product type code	VEHICLE
Description of the problem	Info copied from website is what happened to me while i was unloading my car in my garage. The best we can tell is that the right strut/arm seized and the hinge pins broke, causing the hatch to fall off. We don't have it in the shop yet. It will have to be towed. ********* nhtsa action number : rq08003nhtsa recall campaign number : n/a vehicle make / model: model year(s): mercury / mountaineer 2004 manufacturer(s) : ford motor company component(s) : structure:body:hatchback/liftgate:hinge and attachments structure:body:hatchback/liftgate:support device visibility:glass, side/rear summary: this investigation was opened on june 23, 2008, based on 34 complaints involving eight injuries in which the rear liftgate glass hatch on model year 2004 ford explorers or mercury mountaineers broke off and fell, usually while individuals were operating the glass hatch or loading or unloading items from the rear of the vehicle. Ford conducted recall 04v-442 in 2004 to address similar problems on model year 2002 and certain model year 2003 ford explorers and mercury mountaineers. The information ford provided in response to odi's information request letter indicated that failures with 2004 vehicles were primarily liftgate glass hatch hinge failures related to corrosion at the hinge pin, whereas the failures that prompted the recall with the earlier models were primarily related to problems with the glass hatch's struts or fracture of a prior hinge design at the boss/bolt connection at the glass. Odi's review of ford's warranty, complaint, and injury data for the 2004 vehicles indicates that these rates are significantly lower than those for the recalled population. A potential defect trend has not been identified at this time. Odi will continue to monitor complaints and take appropriate action as necessary. This investigation is closed.
Vehicle Mileage at Failure	112399
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	BLAINE, WA
VIN pattern	4M2DU86W54ZXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2T2HZMDA6NC313114 W0LPE8EC0C8010534 1FVXFB007DDBX4324 3GCUKREC5JG572827 1HFTE2732L4902663 WAUZZZF44LA040914 1FDAF56F61ED44458 5NPEG4JA5MH063183 LDP45B96XS3021889 JT4RN63B3G0074872 SJNFAAZE0U6007708 ZFA26300009143952

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2004 Mercury MOUNTAINEER Structure Body Hatchback Liftgate Hinge And A Problems, Complaints and Defects, Recalls and Failures

2004 Mercury MOUNTAINEER Structure Body Hatchback Liftgate Hinge And A Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?