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2004 Mercury MOUNTAINEER Power Train Driveline Problems, Complaints and Defects

Issue ID	614958
Internal NHTSA #	10178065
Manufacurer	FORD MOTOR COMPANY
Brand	MERCURY
Model	MOUNTAINEER
Model Year	2004
File date	31/12/06
Component	POWER TRAIN:DRIVELINE
Product type code	VEHICLE
Description of the problem	We put two new tires on the front of the vehicle in july 2006 on our 2004 mercury mountaineer awd. In dec 2006 we took the vehicle into the dealer south hills lincoln mercury for a transmission problem and state and emission inspection. The dealer fixed problem with transmission, and did inspections. Then two weeks later,on new years eve, we broke down. Vehicle was towed to nearest ford dealer in bedford, pa. The bedford dealer said due to the different "circumference" of the new tires on the front and the older tires in the rear it ruined the differential and transfer case on the highway. Our manual states nothing about this only says to put on the same style and type of tire which we did. They said the circumferences of the tires can not be more than 1/4" different. The factory rep says if we would have taken the car to the dealer for tires they would have told us this. They are blaming the tire dealer for not knowing this tolerance. The tire dealer says 1/4" tolerance is ridiculous. The cost of the repairs and rental car is over $5000. 00 south hills lincoln mercury in pittsburgh was going to honor the warranty secretly for me, because they sympathized with my problem and i think the service mgr there knows ford has a bad engineering drivetrain. However bedford ford notified the ford factory rep and now south hills mercury is backing out of honoring warranty. My complaints are: why doesn't the manual state anything about the tire circumferences? Is this really the cause? 1/4" tolerance is way to small in the engineering of the drivetrain? - if one tire gets damaged after 10,000 miles you have to replace all four tires i guess? Why was one dealer going to honor warranty and the other not? Why didn't the dealer notice this problem when they inspected the car and worked on the transmission problem? Part of the inspection process is to measure tread depth. If there was a big difference shouldn't that have been a red flag. *jb
Vehicle Mileage at Failure	42500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PITTSBURGH, PA
VIN pattern	4M2ZU86W54ZXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	12/03/04
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	8
Drive train type	AWD
Transmission type	AUTO
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	SOUTH HILLS LINCOLN MERCURY
Dealer's telephone number
Dealer's city	MCMURRAY
Dealer's state code	PA
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHSU51E4DU126040 WP0ZZZ99ZHS113755 1ZVHT88SX75303408 5VCACRAF2RC249577 WMW11HF07VTB78100 1C4SJVDP4RS171569 WP1ZZZ95ZGLB04296 UU1KSDEW543275864 5HD1KRP38LB607881 4X4CPCA168D273995 3C4NJCCBXLT218536 3N1AB6AP5CL782917

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2004 Mercury MOUNTAINEER Power Train Driveline Problems, Complaints and Defects, Recalls and Failures

2004 Mercury MOUNTAINEER Power Train Driveline Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?