| Issue ID | 713664 |
| Internal NHTSA # | 10259704 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 07/12/08 |
| Component | POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT |
| Product type code | VEHICLE |
| Description of the problem | Our vehicle was purchased in june 2008 at dealership nearby. We were driving home and there was a grinding and popping sound in the rearend of the vehicle. It was me , my husband, 3 mth old and 2 yr old occupying the car. My husband got out of the car and stated to get the babies out of the car in a hurry it was on fire. We got the babies out and ran in to call 911 and the fire dept. The fire was contained and took to a local garage at that time i contacted my auto insurance to see if this was something that would be covered. They sent an auto adjuster out to look at it. Our insurance did help to repair the rear differential. The rear differential had got so hot it exploded causing the fire. Then after the car was repaired we began to have problems again at that time i contacted ford motor company. They explained they could not replace the car but if i took to a local ford dealer for diagnostic they may consider repairing. So i did and the whole transfer case has to be replaced and ford is not paying for the cost. I just don't want this experience to happen to anyone else and to risk their lives just driving this car as a result to a fire. The fire was close to the fuel tank. I don't think this car is safe for us to drive i always have that fear in my mind and worrying about my babies. Now i have this new problem with the vehicle to deal with. I have talked to several people and one particular company that has the same type of vehicles with the same problems. Something really needs to be done about this. |
| Vehicle Mileage at Failure | 66000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PENNINGTON GAP, VA |
| VIN pattern | 4M2ZU86K44UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |