| Issue ID | 724726 |
| Internal NHTSA # | 10269518 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 18/04/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | During the later part of june 2008, i purchased a 2004 mercury mountaineer from carmax at the chicago ridge location in illinois which had 28,579 miles. According to the carfax report and sales person, this vehicle had successfully passed the 100 point inspection, and under normal driving condition this car had no major mechanical or electrical defects. Within the first 30 days i noticed a slight delay between shifting gears began to manifest, so naturally, i took the car immediately back to carmax. Since the problem exceeded their ability to fix it, i was instructed by carmax to take the car back to its original manufacturer, which is your organization, ford. On july 1st 2008 a ford mechanic at the 95th western location reported that they reprogrammed the truck, replaced vibration damper, and worked on the pulley-crankshaft. The delay ceased for a short period of time. Within the next few months, the problem reappeared in an even greater capacity than before as now the gears between the forward and reverse proceeded to produce a kick back motion. I decided to get a second written mechanical opinion from meineke transmission and muffler on 107th western, only to be told that the transmission was bad. Since the 100 point inspection on the carfax did not indicate such, as i would like to believe that carmax would not have sold me the car in that condition, i decided to get yet another written opinion. Once again, by another independent mechanic at lucha |
| Vehicle Mileage at Failure | 28000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTH HOLLAND, IL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |