| Issue ID | 530026 |
| Internal NHTSA # | 10111992 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 15/12/04 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | 2004 mercury mountaineer, v8, automatic, awd. Vin du86w84zj23248, purchased august 2004. Current mileage is 22000. Mid december 2004 i started experiencing odd or rough shifts going from 2nd to 3rd. It started happening occasionally then it became more constant. I also experienced harsh reverses, one was hard enough that my husband said it could give you whip lash! What was ironic about the whole thing was i was going to make an appointment with my local garage when i got a letter from ford (january 2005) indicating a problem with the transmission fluid which might cause a harsh reverse. So i took it to a ford garage january1 5,2005, and they installed the additives. I drove the truck about 2 weeks after that and didn't feel it fixed the problem. I took it back to the garage and this time they said they reconfigured the computer. After i picked it up and drove it for a week or so, it wasn't any better. I'm taking it back to the garage again because it still has the problem. This problem is a lot like your other complaints especially #10103034. I think this is a problem that ford should look into before it causes an accident especially those owners that drive in winter weather. *ak |
| Vehicle Mileage at Failure | 21000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WESTFIELD, NY |
| VIN pattern | 4M2DU86W84ZXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 16/08/04 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | SHERMAN FORD |
| Dealer's telephone number | 716-326-6202 |
| Dealer's city | WESTFIELD |
| Dealer's state code | NY |
| Dealer's ZIP code | 14787 |