| Issue ID | 519457 |
| Internal NHTSA # | 10103034 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 01/12/04 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | 2004 mercury mountaineer, v6, automatic, 2wd. Vin 4m2zu66k8uj13274. Purchased march 2004. Currently mileage 9821. Starting approximately 12/1/04, when reverse gear does not engage for 2 or 3 seconds, then engages with a very hard jolt that shakes the whole vehicle. This occurs when first starting the vechicle and also mid-day when backing into a parking space. Also the automatic transmission rough shifts in freeway slow traffic between 20 and 30 mph. Ford motor co. Consumer hotline said on 12/15/04 that my vehicle vin number has no recalls. From press releases, i know of ford's 11/22/04 announcement of 740,000 explorers and mountaineers with this same transmission problem.*ak |
| Vehicle Mileage at Failure | 9600 |
| Number of Occurences | 20 |
| Source of the issue | NHTSA WEB SITE |
| City and State | EL CAJON, CA |
| VIN pattern | 4M2ZU66K84UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 27/03/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOWNSEND LINCOLN MERCURY |
| Dealer's telephone number | (760)438-5434 |
| Dealer's city | CARLSBAD |
| Dealer's state code | CA |
| Dealer's ZIP code | 92008 |