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2004 Mercury MOUNTAINEER Other Problems, Complaints and Defects

Issue ID	549343
Internal NHTSA #	10127570
Manufacurer	FORD MOTOR COMPANY
Brand	MERCURY
Model	MOUNTAINEER
Model Year	2004
File date	21/09/04
Component	OTHER
Product type code	VEHICLE
Description of the problem	I purchased a 2004 mercury mountaineer v6 in april, 2004. I immediately started to notice a harsh jerk when putting the car in reverse and sometimes while driving forward. It sometimes felt like driving a 5-speed vehicle. In late september, 04 while backing out of my driveway, me and my 13 yr old daughter experienced a very harsh jerk as if someone had slammed in the back of the car. We were both shaken. I started to experience neck problems. I made my first dr. Appt. In early to mid october 2004 and was told that my vertabre was out of place. When the recall notice came in february 2005 (i believe) to me, i took my car to be repaired and i was told that it would take at least 4 hours to fix. It actually took the dealship 3 days to fix it. The auto technician told me that my car was worse off than others that he'd seen before with the same problem and additonal parts had to be ordered. My car is working okay now that it has been fixed. On the other hand, i have been to the doctor several times with this neck injury. I have had x-rays, mri and ultra sound completed. The jerking of my vehicle has caused injury to the #2 vertabre in my neck. I experience head aches, severe neck pain, and shoulder and back pain. I have been to physical therapy- recommended by my doctor and to the chiropractor. I have a very hard time sleeping and working due to this pain. I called ford motor company to alarm them of my injury due to the defective transmission in the vehicle that they manufactured. The individual that i spoke with was very rude, non- caring of my injury and spoke to me in a negative tone. I was told that there were no medical provisions on this particular recall. To this day, i am still in constant pain. I have suffered long enough and i feel that it is time for ford motor company to own up to the rresponsibility that their defective vehicle has caused an injury.
Vehicle Mileage at Failure	2
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	INDIANAPOLIS, IN
VIN pattern	4M2ZU86K14UXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	1
No. of fatalities	0
Date of purchase	30/04/04
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type	AUTO
Vehicle speed	2
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	COLLINS LINCOLN-MERCURY INC
Dealer's telephone number	317-293-2202
Dealer's city	INDIANAPOLIS
Dealer's state code	IN
Dealer's ZIP code	46254

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTJHW31UX00017342 3MYDLBYV8JY303055 3N6AD35A4LK842605 8XDYU22XXX8A21503 JTEZU14R350058763 WDF44760313395986 WF0LXXGCBLEJ81197 2J9C28290TW047030 1G4GC5EG1AF194573 4T1BF1FK3CU169908 WME4513801K293302 WVWBA71F17V019459

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2004 Mercury MOUNTAINEER Other Problems, Complaints and Defects, Recalls and Failures

2004 Mercury MOUNTAINEER Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?