| Issue ID | 937520 |
| Internal NHTSA # | 10472347 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MOUNTAINEER |
| Model Year | 2004 |
| File date | 01/08/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 mercury mountaineer. While driving approximately 65 mph, the contact deactivated the cruise control when the vehicle suddenly stalled. The failure also recurred when driving at slower speeds or when decelerating with the cruise control activated. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic stated there was a recall and referred the contact to the manufacturer. The manufacturer was made aware of the failure and stated there was a manufacturer's voluntary recall issued but the contact's vin was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 80,000. Updated 9/21/12 *cn the consumer stated when the failure occurred, there was a total shutdown of the onboard computer, because the power steering and power brakes also failed. Recovery required getting the vehicle stopped on the shoulder and turning off the ignition. Updated 10/04/12 |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | BURLINGTON, VT |
| VIN pattern | 4M2ZU86E64UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 15/07/12 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | DUNCAN'S AUTO |
| Dealer's telephone number | |
| Dealer's city | BURLINGTON |
| Dealer's state code | VT |
| Dealer's ZIP code | 05401 |