| Issue ID | 917904 |
| Internal NHTSA # | 10456630 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2005 |
| File date | 21/04/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Our torque converter/transmission failed on our 2005 monterey. My wife was driving the vehicle on route 1 in edison, nj and it lost all gears. I called for emergency towing (it was a saturday evening 4/21) and had it brought to a repair shop. I went to ford's web site to see if there was a recall. I entered the vin and no recall showed up. None. So, i proceeded to have the repair shop start to work on it on (4/23). Now i find that there is a recall (4/26) via a shady, intentionally misleading email from ford. Ford's customer service has been evasive and not helpful. They told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. Furthermore, if we had known that there was a recall, we would have had it towed to a ford dealer, not a local service shop. But their web site specifically said that no recall existed for the vehicle. We now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. Ford has failed to help us with this. We have 5 children and this is our only family vehicle. They sold a faulty product, acknowledged it and still will not help us with it. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WOODSTOWN, NJ |
| VIN pattern | 2MRZA212X5BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |