| Issue ID | 899652 |
| Internal NHTSA # | 10442055 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2005 |
| File date | 30/12/11 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | We were driving along a main highway when suddenly, without any warning at all, it was like the vehicle slipped into neutral and would no longer move - on the highway! We had our 2 young children in the car and were fortunately able to get it to the side of the road without a safety incident. We were 50 miles from home, had to have it towed to a dealer nearly 20 minutes away. Our diagnosis on the car was that the torque converter on the transmission failed. The dealer mentioned that he had seen this quite a bit on a few models with the same component, but when i questioned him on his comment he backtracked and said he shouldn't have said that. He told us it would take at least 3-4 days to repair and since we were far from home, we were stuck in another city with no transportation (as they wouldn't give us a loaner). Seeing our distress and knowing we were in a bad situation, he later offered to put 2 guys working on it to get it done by the end of the day. As we were in a strange town with a 4 and 6 year old (and we were on our way to celebrate the 6yr birthday), we were forced to rent a car if we didn't want to keep them in a ford dealership for the next 6 hours. When we returned to pick up the car, the service dept did pick up the tab on the rental car. Our final bill was $1,786. 15 and a complete distrust of our ford product. We no longer feel particularly safe in the vehicle or w/our kids in the vehicle, especially after reading all the others that had similar problems to this and beyond. However, we are not in a position to buy a new vehicle and would like ford to take responsibility for something that seems an obvious defective design and/or manufacturing defect with their product. Peoples lives are at risk here - we are lucky we weren't hit from behind on the hwy when it suddenly lost power! Lucky!! Be responsible and do right by your customers ford! |
| Vehicle Mileage at Failure | 81563 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PELLA, IA |
| VIN pattern | 2HRDA23285BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |