| Issue ID | 1036677 |
| Internal NHTSA # | 10562034 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2005 |
| File date | 07/01/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 2005 mercury monterey van. Consumer writes in regards to transmission recall notice and unsatisfactory customer service at dealership. *smd the consumer stated the recall was performed on september 27, 2012. However, on january 7, 2013, the consumer experienced a problem with forward hesitation, and the inability to back up. The service department determined the problem was electrical and installed a new battery, among other repairs, with a final bill of $235. 00. On january 25, 2013, the consumer experienced the same problem again. The service department installed a new turbine speed sensor. Six days later, after the turbine was installed, the consumer experienced the problem again. The vehicle was inspected, and the dealer determined the transmission needed to replaced.*jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 3 |
| Source of the issue | CONSUMER LETTER |
| City and State | APPLETON, WI |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LES STUMPF FORD |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |