| Issue ID | 860924 |
| Internal NHTSA # | 10403688 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2005 |
| File date | 25/05/11 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | The torque converter went out on my 2005 mercury monterey van. This happened after reporting transmission issues to both hastings ford and whitaker lincoln mercury several times since 8/22/2005, which was the purchase date of my van. When the torque converter went out, i was driving approximately 40 mph. Without warning, the van lost power and it seemed like i was driving in neutral. The van would not move in drive or reverse. I had to coast to the shoulder where a couple of guys then had to push the van so that it was out of harms way. After having the van towed to hastings ford and doing a little research, i'm now finding that many other 2005 mercury monterey vans have experienced the same problem as my van. It was interesting and a little odd to me that the mechanic was able to diagnose the problem without having to take anything apart. This to me now indicates that ford is well aware of the problem. I find it very disappointing that hastings ford did not mention any of this to me before they started servicing the van. My main complaint is that i do not feel that i should have to pay for fixing this problem since i have reported and documented transmission problems several times, many of which were well within the warranty period. My other complaint is that ford seems to be doing nothing about this potentially very dangerous problem. It was a very unsafe situation that i was in when i totally lost power. I was on a slight incline when my problem happened. I was fortunate to have enough power to coast close enough to the shoulder of the road. I hate to think if i was going highway speeds and i needed to get over multiple lanes to a shoulder or a safe part of the road. |
| Vehicle Mileage at Failure | 114000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HASTINGS, MN |
| VIN pattern | 2MRZA21285BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |