| Issue ID | 939263 |
| Internal NHTSA # | 10473845 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2005 |
| File date | 01/03/12 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice - 11s25/nhtsa recall 12v-006 in march, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in june. Waited. Called dealer and ford - parts now will be in the end of june. So i called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then july came and went - no parts. August - i receive a letter from ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is september 4. Labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to r&i trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829. 60. I still have the original receipt. My dealer is claiming i cannot even submit this bill to ford for "potentially" reimbursement, (by a ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel i have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLUSHING, MI |
| VIN pattern | 2MRZA21205BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |