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2004 Mercury MONTEREY Service Brakes, Hydraulic Foundation Componen Problems, Complaints and Defects

Issue ID	543854
Internal NHTSA #	10122350
Manufacurer	FORD MOTOR COMPANY
Brand	MERCURY
Model	MONTEREY
Model Year	2004
File date	25/05/05
Component	SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONEN
Product type code	VEHICLE
Description of the problem	I am in possession of a mercury montery 2004 purchased new august 2004. When this vehicle had 4000 miles and during the first lenghthy highway trip in march 2005, i became aware of pulsating brakes beginning at a speed of 50mph and higher. This pulsating made me unable to safely brake at a speed of over 50mph. I returned the car to the mercury dealer in april where the car was purchased and was informed that ford was aware of this problem with this particular vehicle and did not have a solution. It was then suggested to me that i have them turn the rotors and see if that would help. Due to newness of the vehicle, low mileage of the car and the fact that ford was aware of this problem, i expect them to replace the rotors, (if indeed ford believes the rotors are the problem) not turn them in hopes that will resolve the problem. I refused to agree to having the rotors turned and was told to continue to bring the car in and maybe the dealership will have received something from ford concerning a solution or recall. I then returned the car to the dealership may 26 and again asked that the brakes be looked at for the same problem. I was again advised to turn the rotors. I continue to believe ford should authorize replacement. It is a fact that if the rotors are turned at now 9700 miles, i will not have the option of turning the rotors at the time of normal wear which would be at approximately 40,000. I would then have to replace the rotors at my own expense as the car will be out of warranty. I then called ford motor company and was told they would not authorize replacements of the rotors, only turning. I feel the pulsating brakes are a safely issue when attempting to stop this vehicle at speeds of over 50mph and that ford is not addressing this in the best interests of its customers.
Vehicle Mileage at Failure	4000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HERKIMER, NY
VIN pattern	2MRDA20244BXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	23/07/04
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	50
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDCDA5HB9DA044526 RFGHU05WXFS122462 JTMABBBJXG4218813 WBAFW12030C849613 WMZ53BR09P3P85011 TMBDJ21Z5C2078550 JTMABBBJXF4218813 SALLHAMM4GA464101 WBAPN31010E291091 3FMCR9A66NRD76540 ZFFLD14B000042469 WVWZZZ19ZHW939629

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2004 Mercury MONTEREY Service Brakes, Hydraulic Foundation Componen Problems, Complaints and Defects, Recalls and Failures

2004 Mercury MONTEREY Service Brakes, Hydraulic Foundation Componen Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?