| Issue ID | 959232 |
| Internal NHTSA # | 10492392 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 12/01/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 2004 monterey was serviced by ford/mercury dealer per recall 12v-006 as safety prevention repairs at 110677 mileage between 08/14/12 and 08/17/12. Invoice states "11s25 torque converter replacement" was completed. Vehicle was returned to customer . Less than five months, on 01/12/13, at 112360 mileage, upon arriving home, the vehicle lost forward and reverse power while attemping to turn it around. It is difficult to understand because the "safety recall notice 11s25 / nhtsa recall 12v-006" states that "it may be possible for your vehicle to lose forward and reverse power while driving due to worn splines in the transmission torque converter". However it would seem unlikely that anything would be "worn" within the short time period and low mileage indicated as follows: note that the "11s25 torque converter replacement" was completed less than five months before, (08/17/12 until 01/12/13). Also note that the mileage difference between the dealer repair invoice (110677) and the point of forward and reverse power loss (112360) is only 1683 miles. |
| Vehicle Mileage at Failure | 112360 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TAYLOR, MI |
| VIN pattern | 2MRDA20214BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 3 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |