| Issue ID | 1453723 |
| Internal NHTSA # | 11079478 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 03/03/18 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased the 2004 mercury monterey van vin [xxx] from good friends, while driving down the highway with my family the torque converter and outputshaft failed, upon telling my friends about this they gave me a letter from ford stating there was a recall on these parts, so i call sheehy ford in richmond va, they tell me there is no recall on this part...... Then i call richmond ford and they tell me sheehy ford performed the recall... So i call sheehy ford and try to get an explanation, then they tell me it was performed 18,000 miles ago, my friends that sold me the van said that the recall was never performed, can someone please look into this? It sounds to me the dealer does not want to perform the work to fix the recalled parts, there must be paperwork where the work was completed and signed off on.... And according to ford only 18,000 miles ago, they said the recall was performed at 92,000 miles, the van currently has 110,000 miles... Can someone please help me? Thanks information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIDLOTHIAN, VA |
| VIN pattern | 2MRDA20244BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |