| Issue ID | 1397128 |
| Internal NHTSA # | 11012594 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 04/06/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 mercury monterey. While driving approximately 50 mph, the accelerator pedal was depressed and the vehicle failed to move forward. The contact was able to move the vehicle over to the side of the roadway. He placed the vehicle in reverse and then drive, but the vehicle still failed to move. The vehicle was towed to his home where he called kinsel ford (3355 eastex fwy, beaumont, tx 77706 (409) 899-4000). Since the vehicle was serviced in march of 2016 per nhtsa campaign number: 12v006000 (power train), the dealer stated that they could not assist. The manufacturer was notified of the failure, but did not offer any assistance for the same reason as the dealer. The failure mileage was approximately 142,000. |
| Vehicle Mileage at Failure | 142000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | BEAUMONT, TX |
| VIN pattern | 2MRDA20264BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |