| Issue ID | 873533 |
| Internal NHTSA # | 10416985 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 02/07/11 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. My wife, three children, and i thought we had a day of driving ahead of us and then the vacation would be over. Suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. All we could do was coast to the side of the road. Our van has only 67,000 miles on it and has never had any kind of transmission problem. There were no check engine or any other warning lights. We had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. Since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. All the rental car companies were also closed until tuesday. We finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. Through research on the internet i have found that many other people have had this same problem with ford freestar and mercury monterey minivans. *kb |
| Vehicle Mileage at Failure | 67225 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STOW, OH |
| VIN pattern | 2MRDA20294BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 75 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |