| Issue ID | 868258 |
| Internal NHTSA # | 10411783 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 02/07/11 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | Was driving vehicle on u. S. 10 in michigan on saturday july 2, at 77mph. Pulled into left lane to pass slower traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. Coasted safely to the shoulder & called a tow truck. Vehicle was serviced in mt. Pleasant, mi. Dealer informed me that the torque converter splines had worn off. Repair including dropping trans, flushing valve body, flushing cooler lines, replacement of screen & several gaskets & seals cost $1682. Torque converter splines should never wear off under normal use - makes me think that component was not properly heat treated. Vehicle had 78,077 miles at time of failure. Has been maintained regularly at recommended intervals at selling dealer. *information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)tt |
| Vehicle Mileage at Failure | 78077 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BLOOMFIELD, MI |
| VIN pattern | 2MRDA20254BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 77 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |