| Issue ID | 840766 |
| Internal NHTSA # | 10378692 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 30/11/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | I am the owner of a 2004 mercury monterey minivan which i purchased new. About a month ago and literally without any sign of problems, i came out of work and discovered that my van would start up fine but would not go into gear (forward, reverse etc.) i had the van towed to the nearest ford dealership and was told that the torque converter had went out and that it would cost me $1600 to repair. After threatening to tow the vehicle to another shop i eventually got them to agree to drop the cost to $1000. I was shocked that the transmission would have such a major break down with less than 50,000 miles. After researching the internet i discovered that there are many complaints about the same problem and that it always seems to occur around the 50k mileage mark. In fact, i discovered that a class action lawsuit has been filed in ny for this very issue. Please investigate and if appropriate force ford to issue a recall. I would like to be reimbursed for these repairs if it is discovered that faulty or cheap parts are to blame for this problem. Thanks. |
| Vehicle Mileage at Failure | 49842 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MONROE, MI |
| VIN pattern | 2MRDA20254BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |